UL Listed/FM Approved
	Bi-lingual Operators
	Highly Trained Employees

All incoming calls to the central station are received by Criticom's highly trained console operators. Individuals occupying this position are selected from among our most proficient and tenured operators. They have demonstrated the ability to courteously direct all calls to the appropriate representatives.

When calling the central station, these operators serve as your initial contact with our company, so we have chosen people who possess the experience, the knowledge, and the professionalism to not only create an excellent first impression, but to instill in our callers a sense of confidence and security, while assuring that their needs are addressed in a timely manner.

To protect the interests of all parties involved, every call to the central station is recorded on a digital voice unit. If you ever have the need to research a certain call, or simply require the information for reasons of record keeping or liability, you may file a request/discrepancy with the dealer relations department or an alarm room supervisor.

Every Criticom employee understands the value of service to you and your customers. It is the cornerstone of our training and education program, one of the most comprehensive in the industry. The extended training curriculum for new employees simulates virtually every scenario they may encounter and only when they have demonstrated that they have the skills and ability to act quickly and effectively are they qualified to become a Criticom dispatch professional. Continuing education that incorporates new and revised policies and ensures that their skills and knowledge remain at the highest level to serve your customers.